Orders:
1. How do I place an order?
Browse through our collections, select the item, size, and color you prefer, and click 'Add to Cart.' Once all your desired items are added, proceed to checkout.
2. Can I modify or cancel my order after placing it?
You can modify or cancel your order within 24 hours of placing it. After this window, the order processing begins, and changes or cancellations may not be possible.
3. How do I track my order?
After your order is shipped, you’ll receive a tracking number via email or SMS. Use this number to track your shipment on our website.
4. What if the item I want is out of stock?
If an item is out of stock, you can sign up for notifications to be informed when it’s back in stock.
Shipping:
1. What are your shipping options?
We offer standard, expedited, and next-day delivery options. Shipping times and costs vary based on your location and the selected shipping method.
2. Do you ship internationally?
Yes, we ship to several countries worldwide. Shipping rates and delivery times will vary based on your destination.
3. How long does it take to receive my order?
Standard shipping takes 5-7 business days, while expedited shipping usually takes 2-3 business days. International orders may take 7-14 business days.
4. How do I qualify for free shipping?
Free shipping is available on orders over a certain amount, typically 5000 Rs. or more. The threshold for free shipping may vary based on promotions.
Returns & Exchanges:
1. What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with tags still attached. Sale items and certain accessories are non-returnable.
2. How do I return an item?
To return an item, go to the 'Returns' section on our website, fill out the return form, and follow the provided instructions to ship the item back to us.
3. Can I exchange an item?
Yes, exchanges are available for different sizes or colors within 30 days of purchase. Exchanges for different items must be processed as a return and a new purchase.
4. How long does it take to process a return?
Once we receive your returned item, it takes 5-7 business days to process your return and issue a refund to your original payment method.
Payment:
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard), Easypaisa, JazzCash and other digital payment platforms like NayaPay and UPaisa.
2. Is it safe to use my credit card on your website?
Yes, we use SSL encryption to ensure that your payment information is secure and protected.
3. When will I be charged for my order?
You will be charged as soon as your order is confirmed. For pre-orders, you may be charged when the item is ready to ship.
4. What if my payment is declined?
If your payment is declined, please double-check your card details or try a different payment method. If the problem persists, contact your bank or our customer service team for assistance.